Privacy Policy

Last Updated: October 10, 2026 | Effective Date: October 10, 2026

1. Introduction

Welcome to our online ordering platform (powered by GastroMais US). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, place orders, or opt into communications.

2. Information We Collect

When you interact with our platform, we collect information necessary to fulfill your orders and provide service:

Order & Contact Data: Name, phone number, email address, physical delivery address (street, apartment/suite, city, state, ZIP code), table number (for dine-in orders), and delivery instructions.
Transaction Details: Items ordered, customizations, driver tip, discount codes, total order amount, and payment method selected (Zelle® or Pay on Delivery/Pickup).
Technical Information: IP address, device type, browser information, and timestamp of order placement and consent records.

Payment Information Note: We do not collect, store, or process credit card numbers or banking credentials directly on our servers. Online payments are conducted independently via your own banking application using Zelle®, or paid directly to the courier/restaurant upon delivery or pickup.

3. How We Use Your Information

We use the collected information for the following business purposes:

Processing, preparing, and delivering your food and beverage orders.
Communicating with you regarding your order status, preparation time, and delivery updates.
Sending optional marketing text messages (SMS) and emails, provided you have affirmatively and explicitly consented.
Preventing fraudulent orders and ensuring platform security.
Complying with legal, tax, and regulatory obligations in the State of Florida and applicable federal jurisdictions.

4. Text Messaging (SMS) & Email Marketing (TCPA Compliance)

We strictly comply with the Telephone Consumer Protection Act (TCPA) and commercial communication regulations:

Affirmative Consent: Marketing messages are sent only if you explicitly check the opt-in checkbox during checkout. Consent is never pre-selected and is never a condition of purchase.
Frequency & Rates: Message frequency varies. Standard message and data rates from your mobile carrier may apply.
Opt-Out (STOP): You can opt out of SMS communications at any time by replying STOP to any message you receive. For help, reply HELP.
Email Unsubscribe: You can unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link located in the footer of any marketing email.

5. Sharing of Personal Information

We do not sell, rent, or trade your personal information to third parties. We share data only with:

Restaurant Staff & Couriers: To prepare your meal and deliver it to your specified address.
Essential Infrastructure Providers: Hosting and cloud database infrastructure operating under strict confidentiality and security agreements.
Legal Authorities: When required by lawful process, subpoena, or to protect the safety and rights of our customers and personnel.

6. Consumer Privacy Rights (CCPA / US Privacy)

Under applicable US and state consumer privacy frameworks (including California Consumer Privacy Act principles and Florida privacy standards), you have the right to:

Right to Know / Access: Request details on the personal data we maintain about you.
Right to Deletion / Anonymization: Request that your personal information and contact history be permanently deleted or anonymized ("Right to be Forgotten").
Right to Opt-Out: Direct us to suppress your phone number or email from all future communications.

To exercise any of these rights, contact the restaurant or reply STOP to any communication.

7. Data Security and Retention

We implement administrative, technical, and physical security measures to protect your personal data. We retain order records only as long as necessary to fulfill operational, tax, and accounting requirements, after which records may be securely anonymized.

8. Contact Information

If you have questions regarding this Privacy Policy or wish to request data deletion, please contact the restaurant management directly or email our platform administrators at support@gastromais.com.