Terms of Service

1. Agreement to Terms

By accessing or using our digital ordering system (powered by GastroMais US), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the ordering service.

2. Orders and Pricing

All orders placed through this website represent an offer to purchase food and beverages, subject to restaurant acceptance.

• Server-Side Pricing: Final prices, discounts, sales taxes, and delivery fees are calculated and confirmed directly by our servers. The restaurant reserves the right to decline or cancel orders in cases of pricing or availability discrepancies.
• Currency & Taxes: All amounts are stated in United States Dollars (USD). Applicable Florida state and local sales taxes are calculated based on the restaurant's jurisdiction.
• Delivery Fees & Zones: Delivery fees are determined by the delivery ZIP code. Orders to addresses outside the restaurant's defined service area cannot be completed.
• Store Hours: Orders can only be placed when the restaurant is active and open for operations.

3. Payment Terms (Zelle® & Pay on Delivery)

Our ordering platform operates without direct online credit card processing or gateway intermediaries:

• Zelle® Payments: When you select Zelle®, you agree to open your own banking application and transfer the exact verified total to the restaurant's designated Zelle® email or phone number. Include your order number in the payment memo. Your order will be placed in an awaiting confirmation status until the restaurant staff manually verifies receipt of the funds.
• Pay on Delivery / Pickup: When choosing this option, you agree to pay the total balance in cash or via credit/debit card on the restaurant's physical mobile terminal upon food arrival or counter pickup.

4. Text Messaging (SMS) & Communications (TCPA)

If you opt into SMS messaging at checkout:

• You agree to receive automated or manual order status updates and occasional marketing promotions from the restaurant.
• Consent to receive marketing texts is not required to make a purchase.
• Message and data rates may apply. Frequency varies.
• You may cancel text notifications at any time by replying STOP. For support, reply HELP.

5. Cancellations and Refunds

Due to the perishable nature of prepared food, once preparation has commenced, orders cannot be cancelled through the digital interface. If you need to make changes or cancel an order, you must contact the restaurant directly by phone immediately after placing the order. Refund eligibility for pre-paid Zelle® orders is determined at the sole discretion of the restaurant management.

6. Limitation of Liability

In no event shall the restaurant or GastroMais US be liable for indirect, incidental, special, or consequential damages arising out of your use of or inability to use this ordering platform. Food allergies and dietary restrictions must be communicated clearly in the order notes and verified directly with the restaurant.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict of law principles.

8. Contact Us

If you have questions regarding these Terms of Service, please reach out directly to the restaurant or email support@gastromais.com.